Performing a 'Switch-User' may lead to issues. Switching Between Skype and Windows 10 Administrator Account It is recommended when changing from the admin account to Skype, to completely log out of the administrator account and then log into the Skype account. Once the UC-Engine has booted up and you are back in the admin account, wait 30 seconds for Windows to run background processes and then launch the 'Crestron Settings' menu. If you are having issues accessing or receiving a black screen when loading 'Crestron Settings' in the Windows Admin account, logout of the admin account or reboot the UC-Engine. NOTE - If the UC-ENGINE credentials (which may be changed from the defaults above) don't match those specified in the Mercury / TSW, the touch screen will display a black loading page with the message ' Connection error.Teams Video PC Address – Hostname printed on sticker on UC-ENGINE (or IP, if known).After the reboot, return to the same page and add the following credentials to connect (this is assuming default values).

Select 'Save changes', this will reboot the panel to Teams Video Mode.Scroll to the 'Applications' section followed by changing the Application mode to Teams Video.On the TSW-1060, select the 'Settings' tab.Connect to the web configuration of the device using the discovered IP address.The IP address of either the TSW-1060 or the Mercury, will be displayed on the bottom right hand corner of the interface so long as they are set to Teams Video mode and aren't already connected to a UC-Engine.TSW-1060 and CCS-UC-1 (Mercury) Configuration:

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